FAQs

Question Answers

Q: How Do I transfer my Speedy Rewards Points to My SA Rewards?
The Point transfer deadline for Speedy Rewards to My SA Rewards has passed. The original deadline was set to December 31, 2011, then extended to June 30, 2012. After June 30th, SuperAmerica will not be able to transfer points from Speedy Rewards to My SA Rewards.
 
Q: How do I transfer points from one My SA Rewards card to another?

To transfer points from one My SA Rewards account to another, both cards need to be registered and physical proof of the cards is required. Please follow the instructions below to submit a request to transfer points. Please allow at least 3 business days to process the request. If you have any questions, please call 1-855-GOT-MYSA.

  1. Fill out Transfer Point Request. Click here to view PDF.
  2. Submit this completed form to SuperAmerica by using either of the following methods:
    • Email: customerservice@superamerica.com
    • Fax: 1-800-819-7614
    • Mail:
      SuperAmerica Customer Service
      576 Bielenberg Dr, Suite #200
      Woodbury, MN 55125
 
Q: How do I register my My SA Rewards card online?
Pick up a free My SA Rewards card at any participating SuperAmerica location. Logon to www.MySArewards.com and click on the My SA Rewards Tab, then new user or register. You will be required to input your title, first name, last name, date of birth and pin; then of course provide your email address so we can send you some great offers! OR pick up a free My SA Rewards card at any participating SuperAmerica store. Simply swipe your card at the My SA Rewards in-store kiosk and follow the prompts to register your card. OR call Customer Service at 1-855-GOT-MYSA (1-855-468-6972) Monday-Friday, 7:00 AM-7:00 PM CT.
 
Q: Why should I register My SA Rewards Card?
As a registered member you receive additional benefits and savings which may include gas discounts and special offers. In addition, registered members are entered into SuperAmerica Giveaways.
 
Q: Do I have to register my My SA Rewards card?
While it is not mandatory to register your My SA Rewards card, it is strongly recommended. While all customers are eligible to earn points and participate in the clubs, only registered members are able to redeem points for in-store products and/or gas discounts, those that register their card will receive additional benefits that are exclusive to registered customers only.
 
Q: Is there any means of securing the card against misuse?
Yes. You may use the My SA Rewards in-store kiosk or your online account at www.MySArewards.com to create a Personal Identification Number (PIN). After having created a PIN, any attempt to redeem points with your card number will result in a request for this PIN number. If you protect the value of your PIN, no one else will be able to redeem points from your account.
 
Q: How do I use my My SA Rewards card at the pump?
Before fueling, insert your My SA Rewards card when prompted and remove quickly. (If card was not read, please see cashier). The customer has the option to completely bypass the prompt by ignoring the question and either inserting a credit card at the pump or lifting the nozzle to pay inside. If paying inside you will have the opportunity to have your My SA Rewards card scanned prior to completing your purchase.
 
Q: Whom should I contact if I have a question or encounter a problem?
Any store employee will be happy to assist in answering questions or solving any problems you may be experiencing. You can also call our Customer Service center at 1- 855-GOT-MYSA (1-855-468-6972) Monday-Friday, 7:00 AM-7:00 PM CT for assistance.
 
Q: What are My SA Rewards clubs?
When you become a My SA Rewards member, you're automatically enrolled in all of our Clubs. Every time you buy a select product and use your My SA Rewards card, your account is credited with a club purchase. After you have made the correct amount of qualifying purchases, you are instantly rewarded free item on your next purchase — it’s electronically stored on your card.
 
Q: What can I do at the My SA Rewards in-store kiosk?
You can manage your My SA Rewards account right at the My SA Rewards in-store kiosk. The My SA Rewards in-store kiosk allows you to register your card, select rewards, view club balances, see special offers, update your account and more.
 
Q: Why should I become a My SA Rewards member?
Why wouldn’t you become a My SA Rewards member? Every purchase counts towards your next reward. The program has been designed with you in mind. You can pinpoint the rewards that matter most to you: Gas Discounts (*), Free in-store items or gift cards. *Gas Discounts are available at participating locations
 
Q: How do I redeem my points for reward items?
Beginning January 10th a physical card will be required to login to the My SA Rewards kiosk. The “login without card” will be disabled. Member’s User ID can be used to earn points, but the card will be needed to redeem points at the My SA Rewards kiosk. If you do not have your physical card, please follow these steps to transfer your account information:
  1. Get a new My SA Rewards Card from a store
  2. Register the card at a kiosk or at SuperAmerica.com
  3. To transfer your account to the new card, click “transfer points” above and follow the easy steps.
Simply logon to the in-store kiosk with your My SA Rewards Card and select the rewards you wish to redeem based on the amount of points in your account. NOTE: only registered members are able to redeem their points. Once you confirm the reward you wish to redeem it is automatically added to your card*, so when you check-out it will be ready and waiting for you - eliminating the extra hassle at checkout. *Fuel discounts will be provided via a paper coupon that must be used in conjunction you’re your My SA Rewards card to obtain the reward – only where fuel discounts are available in accordance to laws.
 
Q: Why do some SuperAmerica locations not offer gas discounts for My SA Rewards members
In some states, SuperAmerica and all other gasoline companies are prohibited from discounting gas. Please visit www.MySArewards.com for specific locations that offer gas discount.
 
Q: How do I earn more points?
Every time you make a purchase, excluding restricted items, you will receive points. 20 points are awarded per one dollar spent on merchandise and 10 points are awarded per one gallon of fuel purchased. We may also have items that will be designated as Bonus Point items, where you will receive extra points in addition to your regular base points just for purchasing that particular item(s). Please visit www.MySArewards.com and the in-store kiosk for bonus point offers.
 
Q: What items are not eligible for point accrual?
Restricted items are not eligible for point accrual. At this time restricted items include tobacco, alcohol, lottery, money orders, in-store restaurant, and all SuperAmerica gift cards. These items are legally restricted by law in select areas.
 
Q: How do I redeem my points for reward items?
Simply logon to the in-store kiosk and select the rewards you wish to redeem based on the amount of points in your account. NOTE: only registered members are able to redeem their points. Once you confirm the reward you wish to redeem it is automatically added to your card*, so when you check-out it will be ready and waiting for you - eliminating the extra hassle at checkout. *Fuel discounts will be provided via a paper coupon that must be used in conjunction you’re your My SA Rewards card to obtain the reward – only where fuel discounts are available in accordance to laws.
 
Q: How do I check my points balance?
You have three options for checking your points balance.
  1. Your transaction receipts
  2. Scan your My SA Rewards card at the My SA Rewards in-store kiosk
  3. Log into your account at www.MySArewards.com
 
Q: What is a Club Reward?
When you become a My SA Rewards member, you're automatically enrolled in all of our Clubs. Every time you buy select products and use your My SA Rewards card, your account is credited with a club purchase. After you have made the correct amount of qualifying purchases, you are instantly rewarded a free item. A complete list of My SA Reward clubs can be viewed at the in-store kiosk or online at www.MySArewards.com.
 
Q: Can I get a duplicate card to match my current card number?
At this time, duplicate full-size cards or key-tag cards are not available. Because each individual customer is unique, we encourage you to have your own personal card number. By doing this, we will be able to provide special offers and incentives that are specifically targeted to you. Members are able to transfer points between accounts (must be registered accounts). Linking accounts will be available in the near future.
 
Q: Will my points expire?
Points earned on in My SA Rewards expire after 9 months of account inactivity. Inactivity is defined as no card swipe/scan in a participating SuperAmerica store or at a participating SuperAmerica pump within 9 consecutive months.
 
Q: My friend received special offers via email – Why?
Our special offers are sent to registered card holders with a valid email address on file. They are targeted to customers based upon purchase history and our perception of what coupons or promotions you would enjoy most! If you’re not getting them, provide us with your email (we’ll keep it safe) and we’ll make sure you get our messages in the future.
 
Q: How do I protect my points in case my card is lost or stolen?
Adding a "PIN" or personal identification number to your My SA Rewards account is the easiest way to protect your account and to help us verify your identity if you call us. You can add a PIN two different ways:
  1. By going to your online account at www.MySArewards.com
  2. By visiting the My SA Rewards kiosk inside a participating store
  3. By calling our Customer Service center at 1- 855-GOT-MYSA (1-855-468-6972) Monday-Friday, 7:00 AM-7:00 PM CT
 
Q: How do I update my account information?
Logon to www.MySArewards.com or the in-store kiosk. It’s easy, just follow the prompts.
 
Q: I lost my card, what should I do?
If your card is registered there are three ways to report a card lost or stolen.
  1. Go online to www.MySArewards.com
  2. Visit the My SA Rewards in-store kiosk
  3. If your card is not registered and/or you have not protected your account with a PIN, it may be difficult to locate your account and protect your points. In this case, please call our Customer Service center at 1- 855-GOT-MYSA (1-855-468-6972) Monday-Friday, 7:00 AM-7:00 PM CT.
 

Contact Us

Contact Us
Customer Service center at 1- 855-GOT-MYSA (1-855-468-6972) Monday-Friday, 7:00 AM-7:00 PM CT. Fax # 1-800-819-7614
 
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